Submitted by jmathias on Thu, 02/28/2008 - 11:55.

I am getting the following error when backing up my firewall. I am running ZipTie Please help...

This is the extract from the server.log...

08-02-28 12:35:09,937 [BackupJob ] [ZipTieScheduler_Worker-8 ] INFO - Starting Backup Job 'Run now.Backup Devices : ID0.8995532312223492'
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] [UNEXPECTED_RESPONSE]
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] '10.12.2.12' timed-out while waiting to match the regular expression '/Alleghany\-Pix\#\s*$/'.
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] [INPUT]
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] show running-config
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] [ACTUAL RESPONSE]
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] show running-config
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] : Saved
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] :
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] PIX Version 6.2(2)
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] nameif ethernet0 outside security0
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] nameif ethernet1 inside security100
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] nameif ethernet2 dmz security10
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] enable password 6YXTu4UWiWehCwt5 encrypted
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] passwd 6YXTu4UWiWehCwt5 encrypted
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] hostname Alleghany-Pix
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] domain-name alleghany.k12.va.us
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol ftp 21
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol http 80
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol h323 h225 1720
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol h323 ras 1718-1719
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol ils 389
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol rsh 514
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol rtsp 554
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol smtp 25
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol sqlnet 1521
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol sip 5060
08-02-28 12:37:13,031 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] fixup protocol skinny 2000
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] no names
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] name 10.18.25.7 Proxy-AHS
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] name 10.12.0.254 Proxy-CMS
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] <--- More ---> at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.9.1.v200710111821\scripts/ZipTie/Telnet.pm line 216
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] ZipTie::Telnet::wait_for('ZipTie::Telnet=HASH(0x2312ff8)', 'Alleghany\-Pix\#\s*$', 120) called at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.9.1.v200710111821\scripts/ZipTie/CLIProtocol.pm line 101
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] ZipTie::CLIProtocol::send_and_wait_for('ZipTie::Telnet=HASH(0x2312ff8)', 'show running-config', 'Alleghany\-Pix\#\s*$', 120) called at C:\Program Files\ZipTie Server\core\ziptie.adapters.cisco.securityappliance_2007.9.1.v200710111821\scripts/ZipTie/Adapters/Cisco/SecurityAppliance.pm line 61
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] ZipTie::Adapters::Cisco::SecurityAppliance::backup('ZipTie::Adapters::Cisco::SecurityAppliance', '<?xml version="1.0" encoding="UTF-8"?>\x{a}backup($contents);' called at (eval 1) line 72
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] eval '' called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 78
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] eval {...} called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 77
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet] main::execScript('#!/usr/bin/perl\x{a}use strict;\x{a}use Getopt::Long;\x{a}use ZipTie::Typ...') called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 62
08-02-28 12:37:13,093 [PerlServer ] [SslListener0-5 ] INFO - 2008-02-28 12:37:13 [ZipTie::Telnet]
08-02-28 12:37:13,093 [BackupJob ] [Idle-106 ] WARN - Task 10.12.2.12@Default in Job org.ziptie.server.job.backup.BackupJob@a29137 completed with exception
org.ziptie.adapters.AdapterException: [UNEXPECTED_RESPONSE]
'10.12.2.12' timed-out while waiting to match the regular expression '/Alleghany\-Pix\#\s*$/'.
[INPUT]
show running-config
[ACTUAL RESPONSE]
show running-config
: Saved
:
PIX Version 6.2(2)
nameif ethernet0 outside security0
nameif ethernet1 inside security100
nameif ethernet2 dmz security10
enable password 6YXTu4UWiWehCwt5 encrypted
passwd 6YXTu4UWiWehCwt5 encrypted
hostname Alleghany-Pix
domain-name alleghany.k12.va.us
fixup protocol ftp 21
fixup protocol http 80
fixup protocol h323 h225 1720
fixup protocol h323 ras 1718-1719
fixup protocol ils 389
fixup protocol rsh 514
fixup protocol rtsp 554
fixup protocol smtp 25
fixup protocol sqlnet 1521
fixup protocol sip 5060
fixup protocol skinny 2000
no names
name 10.18.25.7 Proxy-AHS
name 10.12.0.254 Proxy-CMS
<--- More ---> at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.9.1.v200710111821\scripts/ZipTie/Logger.pm line 171
ZipTie::Logger::fatal('ZipTie::Logger=HASH(0x160df88)', '[UNEXPECTED_RESPONSE]
\'10.12.2.12\' timed-out while waiting ...') called at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.9.1.v200710111821\scripts/ZipTie/Telnet.pm line 216
ZipTie::Telnet::wait_for('ZipTie::Telnet=HASH(0x2312ff8)', 'Alleghany\-Pix\#\s*$', 120) called at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.9.1.v200710111821\scripts/ZipTie/CLIProtocol.pm line 101
ZipTie::CLIProtocol::send_and_wait_for('ZipTie::Telnet=HASH(0x2312ff8)', 'show running-config', 'Alleghany\-Pix\#\s*$', 120) called at C:\Program Files\ZipTie Server\core\ziptie.adapters.cisco.securityappliance_2007.9.1.v200710111821\scripts/ZipTie/Adapters/Cisco/SecurityAppliance.pm line 61
ZipTie::Adapters::Cisco::SecurityAppliance::backup('ZipTie::Adapters::Cisco::SecurityAppliance', '<?xml version="1.0" encoding="UTF-8"?>\x{a}backup($contents);' called at (eval 1) line 72
eval '' called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 78
eval {...} called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 77
main::execScript('#!/usr/bin/perl\x{a}use strict;\x{a}use Getopt::Long;\x{a}use ZipTie::Typ...') called at C:\Program Files\ZipTie Server\core\org.ziptie.bsf_2007.9.1.v200710111821\PerlServer.pl line 62

at org.ziptie.adapters.PerlErrorParserElf.parse(PerlErrorParserElf.java:90)
at org.ziptie.server.job.backup.BackupTask.execute(BackupTask.java:166)
at org.ziptie.server.dispatcher.Operation.execute(Operation.java:100)
at org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(OperationExecutor.java:662)
at org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(OperationExecutor.java:539)

‹ Easy way to get the latest adapters How do I get ZipTie to pick up a tweeked adapter? ›
»

What version of ZipTie are

Submitted by kruse on Thu, 02/28/2008 - 14:22.

What version of ZipTie are you running? In the current version, the SecurityAppliance adapter sends a 'spacebar' each time it hits the <--- More ---> prompt.

»

Ah, I see you're running

Submitted by kruse on Thu, 02/28/2008 - 14:22.

Ah, I see you're running 2007.09. Can you just upgrade to 2007.12b and try again?

»

Upgrade to 12b

Submitted by jmathias on Thu, 02/28/2008 - 14:45.

I have upgraded to version 12b and this solved the problem. Now I am trying to backup a Cisco Content Engine CE510 which uses the Cisco IOS commands.

This is the error log... Backup Error Detail follows after the error log.

08-02-28 19:29:36,390 [BackupJob ] [ZipTieScheduler_Worker-10 ] INFO - Starting Backup Job 'Run now.Backup Devices : ID0.07329051608447745'
08-02-28 19:30:09,234 [BackupJob ] [Idle-24 ] WARN - Backup 10.18.25.222@Default in Job 'Run now.Backup Devices : ID0.07329051608447745' completed with exception
08-02-28 19:30:09,796 [ConfigStore ] [SslListener0-1 ] ERROR - Error retreiving revision information for device 10.18.25.222 in managed network Default
org.tigris.subversion.svnclientadapter.SVNClientException: org.tigris.subversion.javahl.ClientException: Can't find an entry
svn: 'file:///C:/Program%20Files/ZipTie%20Server/repository/repositories/102/4/902/ZipTie-Element-Document' does not exist in revision '666'

at org.tigris.subversion.svnclientadapter.javahl.AbstractJhlClientAdapter.propertyGet(AbstractJhlClientAdapter.java:1188)
at org.ziptie.provider.configstore.ConfigStore.populateRevisionInfo(ConfigStore.java:715)
at org.ziptie.provider.configstore.ConfigStore.retrieveRevision(ConfigStore.java:184)
at org.ziptie.provider.configstore.ConfigStoreDelegate.retrieveRevision(ConfigStoreDelegate.java:86)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.sun.xml.ws.api.server.InstanceResolver$1.invoke(InstanceResolver.java:246)
at com.sun.xml.ws.server.InvokerTube$2.invoke(InvokerTube.java:146)
at com.sun.xml.ws.server.sei.EndpointMethodHandler.invoke(EndpointMethodHandler.java:257)
at com.sun.xml.ws.server.sei.SEIInvokerTube.processRequest(SEIInvokerTube.java:93)
at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:595)
at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:554)
at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:539)
at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:436)
at com.sun.xml.ws.server.WSEndpointImpl$2.process(WSEndpointImpl.java:243)
at com.sun.xml.ws.transport.http.HttpAdapter$HttpToolkit.handle(HttpAdapter.java:444)
at com.sun.xml.ws.transport.http.HttpAdapter.handle(HttpAdapter.java:244)
at com.sun.xml.ws.transport.http.servlet.ServletAdapter.handle(ServletAdapter.java:135)
at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doGet(WSServletDelegate.java:129)
at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doPost(WSServletDelegate.java:160)
at org.ziptie.zap.metro.ZwsServlet.doPost(ZwsServlet.java:225)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:616)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:177)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.handleRequest(ServletRegistration.java:91)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:110)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:68)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at org.eclipse.equinox.http.jetty.internal.HttpServerManager$InternalHttpServiceServlet.service(HttpServerManager.java:251)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:428)
at org.mortbay.jetty.servlet.ServletHandler.dispatch(ServletHandler.java:677)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:568)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1530)
at org.mortbay.http.HttpContext.handle(HttpContext.java:1482)
at org.mortbay.http.HttpServer.service(HttpServer.java:909)
at org.mortbay.http.HttpConnection.service(HttpConnection.java:820)
at org.mortbay.http.HttpConnection.handleNext(HttpConnection.java:986)
at org.mortbay.http.HttpConnection.handle(HttpConnection.java:837)
at org.mortbay.http.SocketListener.handleConnection(SocketListener.java:245)
at org.mortbay.util.ThreadedServer.handle(ThreadedServer.java:357)
at org.mortbay.util.ThreadPool$PoolThread.run(ThreadPool.java:534)
Caused by: org.tigris.subversion.javahl.ClientException: Can't find an entry
svn: 'file:///C:/Program%20Files/ZipTie%20Server/repository/repositories/102/4/902/ZipTie-Element-Document' does not exist in revision '666'

at org.tigris.subversion.javahl.SVNClient.propertyGet(Native Method)
at org.tigris.subversion.svnclientadapter.javahl.AbstractJhlClientAdapter.propertyGet(AbstractJhlClientAdapter.java:1180)
... 42 more

Backup Error Detail

org.ziptie.server.job.AdapterException: [UNEXPECTED_RESPONSE]
'10.18.25.222' timed-out while waiting to match the regular expression '/(maximum number of telnet)|(assword required, but none se)|(sername:)|(assword:)|(PASSCODE:)|(>\s*$)|((^|\n|\r)[^>^(\n|\r)]+>\s*$)|((^|\n|\r)[^#^\n^\r]+#\s*$|[^#^\n^\r]+#\s*\S+#\s*$)|(any key)|(User Interface Menu)/'.
[INPUT]

[ACTUAL RESPONSE]

Cisco Content Engine

ahscontent login: at C:\Program Files\ZipTie Server\core\org.ziptie.adapters_2007.12.1.v200802010352\scripts/ZipTie/Telnet.pm line 281

at org.ziptie.server.job.PerlErrorParserElf.parse(PerlErrorParserElf.java:77)

at org.ziptie.server.job.backup.BackupTask.execute(BackupTask.java:154)

at org.ziptie.server.dispatcher.Operation.execute(Operation.java:100)

at org.ziptie.server.dispatcher.OperationExecutor$JobThread.runJob(OperationExecutor.java:684)

at org.ziptie.server.dispatcher.OperationExecutor$JobThread.run(OperationExecutor.java:561)

James Mathias

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Weird one

Submitted by brettw on Fri, 02/29/2008 - 10:06.

That's a weird one. Seems like something is corrupt or out of sync in the revision repository. Can you delete the device, re-add it to the inventory, and try the backup again?

Thanks,
Brett

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